Frequently Asked Questions

Joomla Template Frequently Asked Questions

Frequently asked questions about buying a Joomla template we have available to purchase and download at the themes marketplace website

How do i buy a Joomla Template

To buy one the Joomla templates available to download at the marketplace complete the following steps

  1. Browse the themes available to purchase at the website.
  2. Select the Add to cart button to add the theme you wish to buy to the shopping cart
  3. Review the theme you wish to buy.
  4. Enter your details for the theme order including your email address so we can send you your account details to log into the website and download the theme you have purchased. Once you have completed the order form select the proceed to paypal to make payment via paypal.com
  5. Once we have successfully received payment for the theme via paypal you will receive an email with your user name and password to login into the website to download the theme you have purchased.
How do i download the Joomla template

To download the Joomla template you have purchased at the website complete the following

  1. Login into the website with your user name and password
  2. You will now see the customer dashboard where you can view your details, recent orders and leave feedback about the theme you have purchased.
  3. To download the theme select the download option
  4. You will now see the theme zip file which you can download from this website.

How do i get support for the Joomla template

All the Joomla template we have available for download and purchase at the website come with 12 months support which is provided directly by the web designer.

After you have purchased the Joomla template at the website you will receive an email from the designer with details about how the support will be provided.

Support may be provided via

  1. Email
  2. Website helpdesk
  3. Forum.

Support

We want to set your expections on the type of support you will receive from the designer.

This is based on a fair level support policy offered by most theme designers.

Support you can expect to receive

  1. Help with installing or setting up the theme at your website.
  2. Help with making minor custom changes to the template, however most templates should come with a built-in customization tool so you can easily do it your self.
  3. You should expect a reply for your support request from the designer in 1 working business day monday – Friday excluding weekends.
  4. If any bugs are found in the Joomla template the designer is required to fix the bugs.

Support you cannot expect to recieve.

Please note you are only purchasing the Joomla template, not support for hosting, consultancy or how to use Joomla.

  1. Support for hosting issues which are out of the control of the designer. It’s recommend you contact the hosting company to resolve any hosting issues.
  2. Support for how setup Joomla or how to use it.
  3. Support for 3rd party Joomla extensions.
  4. Free customization for the template. The designer may offer a custom design service, we recommend you discuss this further with the designer.
How do i reset my password

To reset your password complete the following

  1. log into this website with your user name and password
  2. Select the account details option
  3. You will now see the option to reset your password as shown in the screen shot below.

 

How do i view my theme order

To view the  Joomla theme you have ordered at the website complete the following

  1. Login into the website with your user name and password
  2. Select the orders option from the dashboard
  3. You can now view more information about the theme you have purchased at the website.
  4. You can also download the Joomla template you have purchased at the website.

 

I have not received my login details

If you have registered a theme seller account or purchased a theme at the website and not received your website login details please contact us at the website so we can help you further.

Joomla template compatibility

All the Joomla templates available to download and purchase at the website are compatible with the latest version of the Joomla content management system.

All web designers who open a shop at the marketplace are required to ensure each template listed at the marketplace is fully tested and compatible with Joomla.

The web designer guidelines are in place to ensure the quality of the theme available to purchase is of the highest standards and is fully compatible with Joomla!

If you have any questions about the Joomla template please contact us at the website today

Joomla Template Pre Sales Questions

If you have any questions about a Joomla template you would like to purchase please contact us at the website https://www.joomlatemplates.co/contact-us/

Joomla Template Updates

If you have ever used an open source content management system like Joomla you will know that they get updated on a regular basis.

As and when Joomla gets updated the templates available to purchase at the marketplace will also be updated to ensure they are compatible with the latest verisons of the content management system.

To find out more visit the designers theme listing which will include details about when the theme was last updated.

What payment methods do you accept

We only accept payments via paypal.com

Paypal is an easy and secure way of purchasing themes created by web designers at the marketplace.

Paypal also accepts all major credit and debit cards.

When can i download the Joomla template

Once we have successfully received payment via paypal.com for the theme you have purchased at the website you can download the design straight away.

To download the theme you will need to log into the website with your user name and password

If you have any problems downloading the theme you have purchased at the marketplace please contact us 

Why should you buy a Joomla template at the marketplace
  1. We Offer you a choice of high quality templates for the latest verison of Joomla designed by highly skilled web designers.
  2. It will Save you time. Rather than visiting different theme suppliers you can view the best templates for Joomla at the marketplace.
  3. We offer you great value for money. Each theme listed for sale at the website is fairly priced based on the quaility of the template, the features the theme supports and support provided by the web designer.
  4. We are very selective about who can and cannot open a shop at the marketplace. We do our research first to ensure only trusted designers with a good track record can open a shop at the website. The web designers are also governed by a set of web designer guidelines to ensure only the best themes designed to the highest standards are available to download at the website.
  5. All the themes you can purchase at the website come supplied with 12 months support.